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Returning or exchanging a product:

You can return any product within 30 days after your order. To return or exchange a product simply send it to us by mail with the invoice and the labels.

If you would like to return it, we will reimburse your account with the amount you have paid for the product. Mailing fees are not reimbursed.

If you would like to exchange a product, we will send you the new one with the usual order process and timings immediately after its reception. Let us know which product you would prefer by e-mail. The mailing fee of the new product will be covered by us, we will use EcoPost service for this second shipment.

If the product you would like to return is worth less then 14 CHF, we may offer you a gift certificate equal to its value to save both parties the shipping cost. This offer is considered on a case-by-case bases and applies only if you wish to accept it. 

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